Buyer protection

Where your money goes

If something goes wrong

It never ships

You get a full refund from the held money, including the shipping you paid, and the seller is never paid for it. If the seller misses the ship-by date, we email you so you can keep waiting or cancel. Once the order is past its ship-by date, ask to cancel from your Orders page and a person at IonxSupply refunds you.

Tracking stops moving

Open a case from your Orders page. A person at IonxSupply looks into it with the seller and emails you.

It arrives wrong or damaged

Open a case from your Orders page within 48 hours of delivery, then reply to our email with photos. A person at IonxSupply reviews it within 3 business days. If it wasn’t as described or arrived damaged, the seller must take it back and refund you.

It doesn’t fit your bike

If your bike is on the listing’s fitment list (or it says “Universal fit”), open a case within 7 days of delivery and keep the part unused. The seller takes it back, pays return shipping and refunds you in full. If your bike wasn’t on the list, that isn’t covered. Not sure it fits? Email support@ionxsupply.com before you buy.

A return is needed

You ship it back with tracking within 7 days of the decision. When the seller has it back, they refund you through IonxSupply; a person here handles that step. When the item was wrong or didn’t fit as listed, return shipping is the seller’s to arrange and pay. Never mail a lithium battery yourself: the seller arranges that shipment.

After the seller is paid

Refunds are the seller’s duty under our Seller agreement, and we enforce it: we can take back their payout while their Stripe balance covers it, hold their payouts, or suspend their shop.