Help

Open Your orders. The moment a seller ships, tracking appears there and lands in your email. Every listing shows the date it ships by, and the seller has to ship by then.

Open the order and hit "Something wrong with this order?". That opens a case with us. A person reviews it and emails you. If the part was wrong, damaged, or listed for your bike and doesn't fit, the seller takes it back and refunds you to your card. You have 48 hours after delivery to report damage or a wrong item, and 7 days if a part listed for your bike doesn't fit (the seller pays return shipping).

Payments run through Stripe. We never see or store your card. Your money is held by us until the seller ships with tracking, so a seller who never ships never gets paid.

Listings carry fitment info, and you can filter by your exact bike while browsing. Not sure? Email support@ionxsupply.com before you buy. If your bike is on the listing and the part doesn't fit, the seller takes it back, pays return shipping and refunds you in full.

When you ship. Mark an order shipped with a real tracking number and your payout goes to your Stripe account. With Shopify connected, adding tracking in Shopify does it for you. New shops: your first 3 orders over $150 pay out 7 days after shipping. This starts with orders placed on October 13, 2026. A payout that hasn't gone out yet also waits while a buyer case or a bank dispute is open on that order. If a buyer is refunded after you were paid, the amount comes back out of your Stripe balance.

A percentage platform fee on the item subtotal after your discounts (10% standard, minimum 50 cents), shown on your dashboard. Shipping is never charged a fee. Stripe's processing fee comes out of our cut, not yours.

No. We set up a private app just for your store and Shopify shows you every permission before you approve: your products, your stock, and the orders we send you. Shopify words the order part as "View customer data" because orders carry the buyer's name and address. We never read your customer list or your other orders, and you can uninstall it any time.

Open Dashboard > Shopify and send your store address (the one ending in .myshopify.com). We set up a private connection and email you a Connect button. Click it and approve in Shopify: your products arrive as drafts. Set up how you get paid, then publish. After that, stock, orders and tracking stay in sync. Want your products sooner? Upload your Shopify product export on the same page.

Yes, with the pack's facts on the listing: voltage, capacity, UN38.3 testing and certification. Packs must be UN38.3 tested, and packs over 100 Wh ship by ground as hazardous materials. California, New York State and New York City ban uncertified e-bike packs. The listing form asks for the facts when you pick Batteries.

Listings stay drafts until your Stripe payout setup is done. On your dashboard Overview, open Set up how you get paid and click Connect Stripe. It's one form, about five minutes, and then every draft can go live in a click.