In plain words: You sell, we bring the buyers and handle payment. Listing costs nothing; we take our cut only when something sells, and your money is released the moment you ship with tracking. Sell anywhere else you like — just don’t pull our buyers off-platform to dodge the fee. This summary is here to get you oriented — the full text below is the binding version.
1. Your shop
On approval you get your own IonxSupply storefront page. You are the merchant of record for your items: you own item legality, honest condition grading, accurate listings, your discount codes, and shipping compliance.
2. Fees & payouts
Listing is free. IonxSupply charges a platform fee on the item subtotal after your discounts (shipping is not fee'd), minimum $0.50 per order; payment processing included. The standard rate is 10%; a different rate may be agreed in writing with individual sellers and, where agreed, applies to your account. Payouts run through Stripe Connect — by onboarding you also accept Stripe's Connected Account Agreement. Your payout for an order is released when you mark it shipped with valid tracking; unshipped orders are refundable to the buyer in full from held funds. Stripe then settles to your bank on its rolling schedule. Stripe issues your 1099-K where required.
3. Selling elsewhere & buyer diversion
You are free to sell the same items anywhere else, including your own website or Shopify store — we take nothing on those sales and never ask you to stop. What isn't allowed is diverting a buyer who found you through IonxSupply: don't use listings, messages, storefront copy, or package inserts to steer someone off-platform to complete a purchase they started here, and don't include off-platform checkout links or discount offers in IonxSupply listings. If you connect a Shopify store, we sync stock so neither side oversells — that connection is for accuracy, not for redirecting buyers. Repeated diversion is grounds for suspension under section 7.
4. Connected stores (Shopify)
Connecting a Shopify store is optional and reversible. You grant IonxSupply read access to your products and inventory and write access to inventory, so listings here mirror your catalogue and stock stays accurate in both places — we do not request order or customer access. You remain responsible for the accuracy of what you import: listings created from your catalogue are yours, land as drafts, and are published only by you. If you disconnect, or uninstall IonxSupply from Shopify, syncing stops immediately and your existing IonxSupply listings stay as they are with stock frozen at their last known value — keep them updated by hand from then on.
5. Shipping & handling
Ship within 5 business days of an order (list a longer handling time explicitly if you need it). Lithium batteries ship per the Prohibited & Restricted Items policy — UN38.3, DOT/PHMSA ground rules, proper marking. Tracking is required for payout release.
6. Taxes
Sales tax is your responsibility until IonxSupply activates marketplace-facilitator collection (we will notify sellers before that switches on). Income taxes are always yours; Stripe provides your 1099-K.
7. Standards & enforcement
Prohibited-items violations, dishonest grading, no-ship patterns, review manipulation, or fee circumvention (taking checkout off-platform) lead to listing removal, payout holds pending investigation, suspension, or termination. Suspension hides your storefront and listings market-wide.
8. Buyer protection participation
You agree to the dispute process in the Returns policy. Where a dispute resolves for the buyer, the refund comes from held funds or is deducted from future payouts (or reversed via Stripe where applicable).