What changed on October 7, 2026: For orders placed from October 13, 2026, our refund and return rules apply whatever your store’s policy says. You take back, at your cost, a part that doesn’t fit a bike you listed. A refund after you were paid comes back from you. A new shop’s first 3 orders over $150 pay out 7 days after shipping. Every order ships within 5 business days. From October 21, 2026, it also covers how we collect payment as your agent, taxes, product safety and recalls, buyer information, the INFORM Consumers Act, indemnity, and how changes and closing work.
In plain words: You sell, and we bring the buyers and collect payment for you. Listing costs nothing. We take our cut only when something sells, and you’re paid when you ship with tracking (a new shop’s first 3 orders over $150 pay out 7 days after shipping: see section 2). Our refund and return rules apply to every order here, whatever your own store’s policy says, and a refund made after you were paid comes back from you. You are responsible for what you sell, including the safety rules for batteries. Sell anywhere else you like. Just don’t pull our buyers off-platform to dodge the fee. This summary is here to get you oriented. The full text below is the binding version.
Effective October 21, 2026. This version applies to orders placed on or after October 21, 2026. The payout rules in section 2, the shipping time in section 5 and the refund and return rules in section 8 apply sooner, to orders placed on or after October 13, 2026. This agreement is between you and Crinek LLC, which runs IonxSupply (“IonxSupply”, “we”, “us”). The Terms of service apply to you too.
1. Your shop
On approval you get your own IonxSupply storefront page. You must be 18 or older, and what you tell us and Stripe must be true. You are the seller of your items. You are responsible for their legality, honest condition grading, accurate listings, your discount codes, and shipping them safely and legally. If California’s Proposition 65 requires a warning for your item, put it in the listing description.
2. Payments, fees and payouts
We collect payment for you. You appoint IonxSupply (Crinek LLC) as your limited agent to accept and process buyers’ payments for your items. When a buyer pays IonxSupply, the buyer has paid you and owes you nothing more for that order. Buyers’ card statements show IonxSupply because we collect the payment for you.
Fees. Listing is free. IonxSupply charges a platform fee on the item subtotal after your discounts, minimum $0.50 per order. Shipping is never charged a fee, and payment processing is included. The standard rate is 10%. A different rate may be agreed in writing with individual sellers and, where agreed, applies to your account.
Stripe. Payouts run through Stripe Connect. By onboarding you also accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe checks who you are and holds your bank and tax details.
You are paid when you mark an order shipped with valid tracking. The one exception: a new shop’s first 3 orders over $150 pay out 7 days after shipping. Everything else is paid when you ship. An order is over $150 when the buyer paid more than $150 for it, shipping included. It counts toward your first 3 once you mark it shipped, and stops counting if it is refunded or cancelled. Orders placed before October 13, 2026 count too, but are never held. Whether an order is held is decided when you mark it shipped. Unshipped orders are refundable to the buyer in full from held funds. Stripe then settles to your bank on its rolling schedule.
3. Selling elsewhere and buyer diversion
You are free to sell the same items anywhere else, including your own website or Shopify store. We take nothing on those sales and never ask you to stop. What isn’t allowed is diverting a buyer who found you through IonxSupply: don’t use listings, storefront copy, emails or package inserts to steer someone off-platform to complete a purchase they started here, and don’t include off-platform checkout links or discount offers in IonxSupply listings. If you connect a Shopify store, we sync stock so neither side oversells. That connection is for accuracy, not for redirecting buyers. Repeated diversion is grounds for suspension under section 7.
4. Connected stores (Shopify)
Connecting a Shopify store is optional and reversible. Through a private app made for your store, you grant IonxSupply read access to your products and inventory, write access to inventory (so stock stays accurate in both places), and access to create orders and read their fulfillment (so IonxSupply orders appear in your Shopify with the buyer’s shipping address, and the tracking you add there marks the order shipped here, which is when you are paid under section 2). We read only the orders IonxSupply created and never request access to your customer list. You remain responsible for the accuracy of what you import: listings created from your catalogue are yours, land as drafts, and are published only by you. If you disconnect, or uninstall IonxSupply from Shopify, syncing stops immediately and your existing IonxSupply listings stay as they are with stock frozen at their last known value. Keep them updated by hand from then on.
5. Shipping and handling
Ship within 5 business days of an order. Use a real, valid tracking number from the carrier you name: tracking is what gets you paid. A made-up or reused number is fee circumvention under section 7. Lithium batteries ship under section 9 and the Prohibited and restricted items policy.
6. Taxes
Sales tax. IonxSupply doesn’t add sales tax at checkout today. We will email you before that changes.
Income tax. Tax on your income from sales is yours.
Tax forms. IonxSupply sends you a Form 1099-K when US tax law requires one. Keep your tax details with Stripe up to date.
7. Standards and enforcement
Prohibited-items violations, dishonest grading, no-ship patterns, review manipulation, or fee circumvention (taking checkout off-platform) lead to listing removal, payout holds while we investigate, suspension, or termination. Suspension hides your storefront and listings across the marketplace.
8. Buyer protection participation
Your store policy. These marketplace rules apply to every order placed on IonxSupply, whatever your own store’s refund or return policy says.
You agree to the dispute process in the Returns and refunds policy. Where a dispute resolves for the buyer before you are paid, the refund comes from held funds and you are not paid for that order.
Fitment is your promise. If a part does not fit a bike your listing says it fits (or a listing marked “Universal fit”), you take it back, pay the return shipping and refund the buyer in full, including their original shipping. If the buyer’s bike was not on your fitment list, the return is at your discretion and the buyer pays return shipping.
Chargebacks. While a buyer’s bank dispute or an IonxSupply case is open on an order, that order’s payout is held if it has not been paid yet. A chargeback the buyer wins before you are paid is covered by the held funds, and you are not paid for that order.
Refunds and chargebacks after you are paid. If a buyer is refunded or a chargeback is lost after you were paid, the amount is reversed from your Stripe balance. If that is not possible, you must repay it, and IonxSupply may hold your payouts or suspend your shop until you do.
9. Safety and recalls
Only sell items that are legal to sell where the buyer lives. Battery packs must follow the battery rules in the Prohibited and restricted items policy, including certification where the law requires it (California, New York State and New York City require e-bike packs certified to a standard such as UL 2271 or UL 2849) and lawful hazardous materials shipping. Keep the UN38.3 test summary and any certification for every battery you list, and send them to us within 2 business days if we ask. If an item you sold is recalled or you learn it is unsafe, remove the listing, tell us the same day and help us reach the buyers.
10. Buyer information
Use a buyer’s name and address only to ship their order and handle returns and cases. Don’t add them to marketing lists, market to them, or sell or share their details. Delete them when you no longer need them for the order, taxes or a dispute.
11. Your details (INFORM Consumers Act)
If you make 200 or more sales of new or unused items and $5,000 or more here in any 12 months, federal law makes you a high-volume seller. You must then give us your bank account, tax ID, a government ID (or your business documents), and a working email and phone number within 10 days of our request, and confirm them every year. At $20,000 or more a year in sales here, we show buyers your name, physical address and contact details, as the law requires. If you don’t provide your details within 10 days of our notice, the law requires us to suspend your sales until you do.
12. You protect IonxSupply
If someone makes a claim against IonxSupply because of an item you sold, your listing, your shipping, your taxes or your breach of this agreement, you defend IonxSupply and pay the resulting costs, damages and reasonable lawyer fees, unless IonxSupply caused it.
13. Changes and closing
We email your shop’s account email at least 7 days before a change to this agreement takes effect, unless the change is needed sooner for safety or the law. If you keep selling on or after the effective date, you accept the change. If you don’t agree, email support@ionxsupply.com and we’ll help you close your shop.
You can close your shop at any time by emailing support@ionxsupply.com. Orders already placed must still be shipped or refunded under this agreement. Sections 2, 6, 8, 10 and 12 still apply after you close.
14. Other terms
You and IonxSupply are independent businesses. Disputes follow section 7 of the Terms of service. If you sell as a business, the American Arbitration Association’s Commercial Arbitration Rules apply instead of its Consumer Arbitration Rules. Texas law governs.