What changed on October 7, 2026: Reports and daily limits now match how the site works, reviews are never removed for being negative, and messaging, which no longer exists, is gone.
In plain words: Be honest, review only what you actually bought, and don’t game the system. Fake reviews, harassment and spam get removed, and repeat offenders lose their account. This summary is here to get you oriented. The full text below is the binding version.
Reviews
Reviews are for real purchases: only the buyer of a shipped order can review it, once, even if it was later refunded, so every review is marked Verified purchase. Not allowed: extortion (“refund me or I’ll leave one star”), review swaps or purchases, reviewing your own shop or brigading a competitor’s, and off-topic or doxxing content. Nobody may offer anything for a review or ask only happy buyers for one.
We never remove a review because it is negative. We remove reviews only for the reasons listed here.
Reports
Report sellers and listings in good faith. False reports break these rules. Use Report this listing on any product page, or open a case from your order. You can have one open case per order. A person at IonxSupply reads every report and emails you the outcome.
Respect and security
Don’t harass, threaten or spam anyone you meet through IonxSupply. Don’t try to get into other people’s accounts, test or break our security, or upload anything harmful.
Rate limits
To keep things fair we limit how many reviews and cases each account can post per day. Scraping, bulk account creation and bot checkouts aren’t allowed and can get an account banned.
Off-platform circumvention
Using IonxSupply to find buyers and then completing the sale off-platform to avoid fees removes every protection buyers rely on and is grounds for seller termination.