What changed on October 7, 2026: Names Crinek LLC as the company behind IonxSupply, explains how your payment reaches the seller, rewrites the arbitration section with clear opt-out steps, and adds rules on content, pricing mistakes, product safety and changes to these terms.
In plain words: IonxSupply is run by Crinek LLC. Every part here is sold by an independent shop, so your purchase is a contract with that shop, not with us. We run the checkout, hold your payment until the order ships, and hold every seller to the standards written here. If you and IonxSupply ever have a dispute, email us first. If we can’t fix it, it goes to individual arbitration instead of court, unless you opt out within 30 days. This summary is here to get you oriented. The full text below is the binding version.
1. What IonxSupply is
IonxSupply is a marketplace run by Crinek LLC, a Texas limited liability company (“IonxSupply”, “we”, “us”). Independent sellers list and sell items here. When you buy, the contract of sale is between you and the seller. We run listings, search, checkout and payment, and hold sellers to these terms. We don’t make or ship any item, and we are not the seller of items that sellers list.
Each seller has appointed us to collect payment for them. When you pay IonxSupply for an order, you have paid the seller, and you owe the seller nothing more for that order. Your card statement shows IonxSupply because we collect the payment for the seller.
2. Eligibility and accounts
You must be 18 or older to use IonxSupply. You need an account to check out, and you are responsible for what happens on it. One account per person, with accurate details. IonxSupply serves buyers in the United States and ships only to US addresses. We may suspend or close accounts that break these terms, our policies or the law, and we may refuse service.
3. Buying
Sellers set their prices. You pay once at checkout, even when your cart has items from several sellers. We hold each seller’s share until they ship with tracking, as the Seller agreement says. Sellers must ship within 5 business days, and each listing shows the date it ships by. Refunds, returns and cases follow the Returns and refunds policy.
Mistakes. We may cancel an order that has an obvious pricing or listing error, including when the seller asks us to. If we do, you get a full refund.
Links to brands’ stores. Our e-bike pages (/bikes) link to e-bike brands’ own websites. Those links carry a referral code, and IonxSupply or the people who run it may earn a commission when you buy through them. The brand is the seller: its prices, shipping, warranty and returns apply, and IonxSupply buyer protection doesn’t cover these purchases.
4. Content and conduct
Listings, reviews, reports and case details must be accurate, lawful and yours to post. You keep ownership of what you post. You give IonxSupply a non-exclusive, royalty-free license to host, show, copy and adapt it (for example, resizing photos) to run and promote the marketplace while it is on the site, and afterwards as needed for our records. The Acceptable use and community rules and the Prohibited and restricted items policy are part of these terms. We may remove content or listings that break them.
5. Fees
Buying is free. Sellers pay the platform fee in the Seller agreement: the standard rate is 10% of the item subtotal after discounts, minimum $0.50 per order, and some sellers have an agreed rate. Payment processing is included.
6. Disclaimers and limitation of liability
The service is provided “as is.” Sellers, not IonxSupply, are responsible for the items they sell. E-bike parts, batteries and motors can cause fire, injury or damage if they are faulty or installed wrong. Follow the maker’s instructions, and use a qualified mechanic if you’re unsure.
To the fullest extent the law allows, IonxSupply disclaims implied warranties about the service and is not liable for indirect, incidental, special, consequential or punitive damages, or for what sellers and buyers do or sell. Our total liability for any claim is limited to the greater of $100 or the fees you paid us in the 12 months before the claim. Some states don’t allow some of these limits, so they may not apply to you. Nothing here limits your rights under the Texas Deceptive Trade Practices Act or other consumer laws that can’t be waived.
7. Disputes with IonxSupply and arbitration
Talk to us first. Before starting a claim, email support@ionxsupply.com with your name, your account email and what you want, and give us 60 days to fix it. If we have a claim against you, we email your account email first in the same way.
Arbitration. If we can’t fix it, you and IonxSupply agree to settle any dispute about IonxSupply or these terms by binding individual arbitration, not in court. The Federal Arbitration Act governs this section. The American Arbitration Association runs the arbitration under its Consumer Arbitration Rules and consumer fee schedule. Hearings happen by phone, by video, or in the county where you live.
No class actions. Claims are brought only individually, never as a class, group or representative action.
Exceptions. Either of us can take an individual claim to small-claims court instead. Either of us can ask a court to stop misuse of intellectual property.
Opting out. You can opt out of arbitration within 30 days after you first accept these terms. If your account was opened before October 7, 2026, you have until November 20, 2026. Email support@ionxsupply.com with the subject “Arbitration opt-out”, your name and your account email. Opting out changes nothing else in these terms.
Changes. A change to this section applies only to disputes that arise after the change takes effect, never to one either of us has already raised.
If the no-class-action rule can’t be enforced for a claim, that claim goes to court instead. Nothing here limits consumer rights the law doesn’t let you give up.
8. General
Texas law governs these terms, except that the Federal Arbitration Act governs section 7. Claims that aren’t arbitrated go to the state or federal courts in Texas, unless the law gives you the right to bring them where you live.
Changes to these terms. We may update these terms. Before a material change takes effect, we email account holders and update the date at the top. If you keep using IonxSupply after that date, you accept the change. Changes never apply to a dispute already raised.
When this version applies. If your account was opened before October 7, 2026, this version applies to you from October 21, 2026. If you opened it on or after October 7, 2026, it applies from the day you accepted it.
If part of these terms can’t be enforced, the rest still applies. These terms, the policies they name and, for sellers, the Seller agreement are the whole agreement between you and IonxSupply. For a seller, the Seller agreement wins if the two conflict. We may transfer these terms if the business is sold. Acceptance is recorded at signup with a timestamp.
Contact: Crinek LLC, support@ionxsupply.com.