In plain words: Your money is held until the seller ships with tracking. When it arrives, you get a 48-hour window to check it — if it’s not what was listed, report it from your order page and we sort it out, refund included if the seller can’t make it right. This summary is here to get you oriented — the full text below is the binding version.
How you're protected
Your payment is held by IonxSupply and only released to the seller when they ship with tracking. If a seller never ships, you get a full refund from held funds — the seller never touches the money.
Not as described
You have a 48-hour inspection window after delivery to open a dispute from your Orders page. Describe the issue with photos. IonxSupply mediates within 3 business days. Disputes resolved in your favor are refunded to your original payment method via Stripe.
Item never arrived
If tracking shows no movement for 10 days, your dispute auto-qualifies for a refund.
What's not covered
Buyer's remorse, fitment mistakes when the listing's fitment data was accurate, and honestly-disclosed condition on used/for-parts items. Sellers with tracking and honest photos win not-as-described claims.
Returns
Where mediation calls for a return, the buyer ships back with tracking within 7 days of the decision; refund releases on delivery back to the seller. Return shipping is paid by whichever side the mediation decision assigns.