Privacy policy

IonxSupply is run by Crinek LLC, a Texas limited liability company (“IonxSupply”, “we”, “us”). This policy covers www.ionxsupply.com and the emails we send.

Account data (name, email), listings and shop content, orders and shipping addresses, reviews, reports and the cases you open, and technical basics (IP address, device and browser, pages viewed). If you sign in with Google, Google shares your basic profile with us (name, email address and profile photo). If you apply to sell, we keep your application. Each listing keeps a view counter (a number, not who viewed it) that its seller can see. Card numbers never touch our servers. They go straight to Stripe.

If you ask us to tell you when a part is listed, we keep your email address with the part, bike and any note you add and use the email only to tell you, and searches that find nothing are saved as the words typed with the bike and category, with nothing about who searched and with anything that looks like an email address or phone number taken out.

If you sell. Stripe collects your legal name, date of birth, address, tax ID and bank details to verify you and pay you. Your ID documents go straight to Stripe. We can see the name, address and verification status Stripe holds. Federal law (the INFORM Consumers Act) requires us to collect and check bank, tax and contact details from high-volume sellers, and to show buyers the name, address and contact details of sellers with $20,000 or more in yearly sales here. We also use these details for tax forms.

To run the marketplace: process orders, pay sellers, send email about your account, orders, cases and shop, prevent fraud, handle cases and reports, meet legal duties such as tax forms, and improve the site. We do not sell your personal data or share it for targeted advertising.

Sellers. The seller of your order gets your name and shipping address to ship it, in their IonxSupply order page and in their Shopify store if they connected one. Order emails to sellers show only your city and state. Reviews appear on the seller’s storefront without your name.

The services we use, listed below, to run the site for us.

When the law requires it, to protect people from harm or fraud, or as part of a sale of the business.

Supabase (database, sign-in, file storage), Stripe (payments, payouts, seller verification, fraud checks), Resend (email), Vercel (hosting and page-view counts, no cookies), Google (only if you sign in with Google), and Shopify (stores sellers choose to connect, and the bike photos below). Our database and main servers are in the United States.

Other companies on our pages. When you use these pages, these companies may receive data from your browser: Stripe on checkout (fraud prevention), Google if you sign in with Google, Shopify for bike photos, and Vercel Web Analytics (page views, no cookies).

E-bike pages. Bike photos on /bikes and in the home page e-bikes row are not copied to IonxSupply. They load from each brand’s own Shopify store (cdn.shopify.com), so your browser contacts Shopify and shares your IP address and browser details with it. When you click Buy on an e-bike page, the brand gets our referral code and its own privacy policy applies.

Shopify connections (seller-optional). If a seller connects their Shopify store, we store an encrypted access token, read their products and inventory, write inventory back so stock stays accurate in both places, and place IonxSupply orders into their Shopify (the buyer’s name and shipping address, so the seller can ship) and read back those orders’ tracking. We read only orders IonxSupply created, never request customer-list access, and never receive the seller’s own customers’ details or anyone’s payment details. Product images we import are copied into our own storage. A seller can disconnect at any time from their dashboard, or remove IonxSupply from their Shopify apps. Either one ends our access immediately, and disconnecting deletes the stored token.

We don’t use AI on your personal data: no chatbots, no profiling, no AI-written content from your information. Some rules run automatically, like the new-shop payout hold in the Seller agreement and daily limits on reviews and cases. Stripe runs automated fraud checks on payments and identity checks on sellers. If you think one of these got it wrong, email us and a person will look. If we ever add an AI feature, we’ll update this policy before it launches.

We use cookies only to keep you signed in and secure. Stripe sets its own cookies at checkout to prevent fraud. Your browser also keeps your cart, saved bike, tour progress and checkout address on your device (local or session storage). No advertising cookies or ad trackers.

Do Not Track. We don’t track you across other websites, and no one else tracks you across sites through ours, so a browser’s Do Not Track signal changes nothing here.

We send emails about your account, orders, cases and shop. We don’t send marketing email.

We keep order records for at least 7 years for taxes and disputes. Everything else stays as long as your account does. You can delete your account yourself in Account settings. If you have orders, those records stay with your name removed from your profile.

Uploaded files: when you delete a listing, its photos are deleted from storage. When your account is deleted, your uploads (shop logos and banners) are deleted with it. A deleted listing that came from a connected Shopify store leaves a hidden, text-only record (no photos, never shown) so syncing doesn’t add it back; deleting your shop removes it. Public marketplace images (product photos, shop branding) are hosted publicly by design, so never upload personal documents; we will remove any we find. Identity documents never touch our storage at all. They go straight to Stripe.

You can see and change your account details in Account settings, and delete your account there. To get a copy of your data, or to correct or delete anything else, email support@ionxsupply.com and a person will handle it. Some US state privacy laws give their residents these rights. We handle these requests for anyone who asks, except for records the law or an open dispute requires us to keep, and we reply within 45 days.

IonxSupply is for adults 18 and over. We don’t knowingly collect data from children under 13, and we delete it if we find any.

We protect your data with access controls and encryption in transit. If a breach affects your data, we’ll tell you as the law requires.

When we change this policy in a way that matters, we update the date at the top and email account holders before the change takes effect.

Crinek LLC (IonxSupply), support@ionxsupply.com.